If you purchased the item from any of our stores (Move Mobility Wolverhampton, Leicester Mobility or A M Care Mobility) you have 14 days to return only unused items or equipment still in their original packaging or condition for a full refund.
Returns must go to the original store of which the item was purchased. We can’t accept returns at any other branch.
By signing the purchase agreement for a Mobility Scooter, Rise & Recliner Chair or Adjustable Electric Bed, you agree to our returns policy.
If the product(s) are not returned in their original condition with all necessary packaging (if applicable), we reserve the right to charge for repair or replacement of any product(s) or packaging.
Unfortunately we cannot accept returns on product(s) that have been specially made or adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven’t opened the outer packaging/wrapping.
Mobility Scooter Returns: If there are no electrical faults, manufacturing issues or any other technical issues with your item, you will not be eligible for a refund. The mobility scooter may be purchased back by Move Mobility but this will be at our Pre-Owned rate OR a restocking fee of up to 50% of the sales price. Note: Once a brand new mobility scooter has been purchased and used, this is no longer a brand new item and cannot be returned as one.
